Terms of service

Terms and Conditions

These Terms and Conditions (hereinafter referred to as "Terms") apply to all users (hereinafter referred to as "Users") of the online store (hereinafter referred to as "Website") provided by HENXXI HERO (hereinafter referred to as "we" or "our"). By using the Website, the User agrees to these Terms. If the User does not agree to these Terms, they must immediately discontinue use of the Website.

1. Services Provided

We operate an online store that sells apparel and accessories. Users can browse and purchase products through the Website. We provide products to users worldwide.

2. User Responssibilities

Users are responsible for providing accurate and up-to-date information when using the Website.
We are not responsible for any inaccuracies in the information provided by the User.
Users agree not to engage in fraudulent activities while using the Website.
Users are responsible for complying with import restrictions, duties, and taxes applicable in their own country and are required to handle the necessary procedures.

3. Product Pricing

Product prices are as published on the Website and may change without prior notice.
Prices are often displayed in USD, but may also be shown in other currencies. Prices may not include taxes or shipping fees, so Users should confirm the final amount during the checkout process.

4. Order and Contract Formation

A contract is formed when the User places an order on the Website.
If there are any discrepancies in the order, we may contact the User for verification.

5. Payment Methods

Payment methods include credit cards (Visa, MasterCard, American Express, etc.), PayPal, bank transfers (where available), and other regional payment methods.
Once payment is confirmed, we will begin processing and shipping the order.

6. Shipping

We offer worldwide shipping, with delivery methods and costs varying by location.
Shipping fees are calculated at checkout and will be confirmed during the purchase process.
Orders are typically shipped within 3-7 business days after confirmation. Delivery times vary depending on the region and country.
Import duties, taxes, and customs fees are the responsibility of the User. These costs must be verified by the User according to the regulations of their country of residence.

7. Return and Exchanges

Returns are accepted under the following conditions:
If the product is defective (please contact us within 7 days of receiving the product).
If the product received is different from the order.
Returns for customer preferences (e.g., size or style differences) are generally not accepted.
If you wish to request a return or exchange, please contact our customer support for instructions.

8. Privacy and Personal Imfomation

We handle User personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for information on how we collect, use, and protect personal data.
By using the Website, Users consent to the collection and use of their personal information as outlined in our Privacy Policy.

9. Intellectual Property Rightsn

All content on the Website, including images, product descriptions, logos, designs, and other materials, is the intellectual property of us or our licensors. Unauthorized reproduction, duplication, or distribution is prohibited.

10. Changes or Suspension of Service

We reserve the right to change, suspend, or discontinue any content or services on the Website without prior notice. We are not liable for any damages arising from such changes or suspension.

11. Disclaimers

We are not responsible for any damages arising from the use of the Website. Users use the Website at their own risk.
We do not guarantee that the information or products on the Website are always accurate or complete.

12. Prohibited Activities

The following activities are prohibited when using the Website:
Engaging in illegal activities.
Infringing the rights of other Users or third parties.
Unauthorized manipulation or use of the Website.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.
In the event of a dispute, the court located in Japan shall have exclusive jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. The updated Terms will become effective immediately upon being posted on the Website