1. Shipping Areas
We offer worldwide shipping to most countries. However, certain regions or countries may have restrictions or additional charges. Please check your shipping address at checkout for availability.

2. Shipping Fees
Shipping fees are calculated based on the destination and the weight of the items in your order. The final shipping fee will be displayed at checkout before payment.
 

3. Order Processing Time
Orders are processed within 3-7 business days from the time of confirmation, depending on product availability and the destination. Please note that orders are processed Monday through Friday, excluding weekends and holidays.
 

4. Shipping Methods
We use trusted international carriers for our shipments. Available carriers include (but are not limited to):
Japan Post
FedEx
DHL
UPS
Depending on your location, we will select the most appropriate carrier to ensure prompt and secure delivery.
 

5. Estimated Delivery Time
Delivery times vary depending on your location and the shipping method chosen. The following are estimated delivery times for standard shipping:
Domestic: 2-4 business days
International: 12-21 business days (varies by country)
Please note that delivery times may be affected by customs processing, weather conditions, or other unforeseen circumstances.
 

6. Tracking Information
Once your order has been shipped, you will receive an email with tracking information (if available). You can use the tracking number to monitor the status of your delivery through the carrier's website.
 

7. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Please check your country’s customs policies for more information. These additional charges are typically collected at the time of delivery.
 

8. Order Modifications or Cancellations
Once an order has been processed or shipped, we are unable to modify or cancel it. Please ensure that all information is correct before completing your purchase.
 

9. Lost or Damaged Shipments
We are not responsible for any loss or damage during transit. However, if your item is lost or damaged, please contact our customer support team as soon as possible, and we will do our best to assist you. Please retain all packaging and photographs of the damaged goods for claims.
 

10. Returns and Exchanges
If you are not satisfied with your purchase, please refer to our Returns and Exchanges Policy for detailed instructions on how to return items.
Returns for faulty or damaged items must be made within 7 days of receiving the product.
Return shipping fees for items returned due to customer preference are the responsibility of the customer.